Term & Conditions

 Please kindly read our terms and conditions carefully:

On booking online or making reservation over the phone, fax or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

These terms and conditions constitute an agreement with Hanoi Glance Hotel . By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes

1. Reservation

All services should be booked through our booking engines via phone, fax. The contact address and telephone / facsimile are as bellow:


Adress: 48 Bat Su - Hoan Kiem - Hanoi

Phone: +84 43923 4568 /69 (24/24 hour)

Fax:     +84 4 3923 4080

Email: info@hanoiglancehotel.com

Hotline: +84 912622069

2. Confirmation

Upon receipt of your request,Hanoi Glance Hotel will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgment.

3. Confirmation Letter or Tour Voucher

Confirmation Letter or Tour Vouchers will be issued to you after we receive your final confirmation.

4. Warranty

In some cases, to hold your reservation, our hotel will require your credit card details or guarantee. We will email you a credit card authorization form. To validate the guarantee, you will have to fill the form with all required details and return to us by fax or email.

5. Deposit 

A deposit of minimum 30% will be requested to guarantee all reservations. This deposit can be made by credit, we will give you payment link by e-mail. And the rest of the amount can be paid upon arrival to hotel.

6. Cancellation

In the event of cancellation, Hanoi Glance Hotel will not impose any charges 48 hours before arrival date. However, if transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our reply upon demand.

7. Refunds

Refunds, and their method will be effected as agreed between you and Hanoi Glance Hotel for unused services, and timely cancellations. Again, we will not charge you any amount for our work, however bank fees, if applicable, will be for your account.

For Further More Detail of payment, pls direct contact us at: info@hanoiglancehotel.com

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